Do you really know what your patients experience?

As a frequent traveler, I've experienced hospitality across the spectrum - from luxurious five-star hotels to basic youth hostels, from historic cast...

Have you become a sheep?!!

Let's talk about a little thing called freedom - the kind of freedom that can feel a bit elusive when you're running your practice. It's all too easy when it comes to de...

Negative online reviews are almost inevitable at some point in your private practice journey. Getting one can feel like a real body blow, but I believe that understanding what to do about negative onl...

OK let’s cut to the chase - having other practices locally to you is almost inevitable!

But it isn’t necessarily a problem.

The problems only occur IF you’re finding it difficult to set yourself ...

Too Many Patients – how to deal with the problem

Having too many patients may sound like a wonderful problem to have, but just ask those practices in that situation currently and I’m sure they ...

Most healthcare practices focus a majority of their marketing time and energy on attracting new patients. In this week's blog, guest blogger Ellie Macdona...

How does your patient experience measure up?

Your patient experience, i.e. the quality experience patients have of engaging with your practice from the first moment they become aware of you to the ...